Senior Travel & Transport Industry Leader

About Me 

 I am an experienced business leader with a wide range of commercial and product management, new product development and product marketing experience gained in the travel and transport industries within both B2C and B2B environments. 

I offer the following knowledge and experience:

• Extensive experience in developing, project managing and launching new products based on both the needs of the business and customer insights

• Significant proven ability of designing and managing operations to deliver exceptional customer service

• A high level of competence of managing substantial budgets, key accounts & outsourced/off-site teams

• An experienced people manager, motivating teams both remotely and within Head Office and working with senior stakeholders to deliver results 

• Qualified PRINCE2 and PRINCE2 Agile Practitioner in Project Management with experience managing and delivering a range of substantial projects


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My Skills & Experience
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Project Management 

I am a qualified PRINCE2 and PRINCE2 Agile Practitioner with experience of managing a wide range of projects

Product Development

I have developed new products  and concepts based on customer insights and market trends

Commercial 

I have extensive experience in all aspects of commercial management including revenue, strategy and contracts

Marketing

I have a CIM Professional Diploma in Tourism Marketing and have delivered a range of marketing initiatives

Strategy

I have developed long and short term strategies for a range of large businesses and managed significant change programmes

Leadership

I am an experienced and respected leader 

Product Management

I have extensive product management experience

Customer Operations

I have managed large customer operations and designed customer experience strategies

Key Accounts

I have managed a number of key accounts including B2B partners, sales agents and suppliers

Data Management

I have extensive data management and strategy experience

Change Management

I have managed large scale change management programmes in multiple organisations

Mentoring

I actively mentor both undergraduate and postgraduate students at Manchester Metropolitan University 

Recommendations

"Dedicated, delivers on his commitment, creates an environment of trust and loyalty with his team, puts strategy into context, joins up the dots and gets the detail"
Andy Osbourne
Thomas Cook Group
"Highly efficient, always putting forward solutions to problems and certainly with a real customer at the heart attitude."
Beat Blaser
Thomas Cook International
“A skilled team player, Tommy is very commercially aware and a strong strategic thinker, and is committed to delivering the very best results from every challenge thrown at him.” 
Liz Bartlett
TUI UK & Ireland
"Tommy has a huge breadth of knowledge and experience that spans across diverse areas such as operations, product, commercial and online. He uses this with a very logical and common sense approach to get results and on top, he is a good character to have in any team."
Dean Thomas
easyJet holidays
Senior Travel & Transport Industry Leader


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